FREQUENTLY ASKED QUESTIONS

Dial through Access Numbers FAQs

How does it work?

From where can I dial?

To which destinations can I phone?

How much does it cost?

How do I pay for my calls?

Can I call from my Mobile?

1) How does it work?
a) Dial the relevant access number for the country you wish to call (to be found on this web site).

b) At the prompt dial your international destination number in full (including 00)*

c) That's it, you're connected.

* Remember you can dial your destination number at any time during the prompt.

2) From where can I dial?
From any UK landline.(Our rates quoted are for calls made from a BT landline)

3) To which destinations can I phone?
Call all destinations as available on our Rates page.

4) How much does it cost?
Calls start from 2p per minute.You pay your telephone provider just the access number rate for being connected (the 0870 or 0844, 0871, 0906 rates etc.). And that's it - no hidden charges!

5) How do I pay for my calls?
When you make a call via Calling Abroad you only pay for calling one of the access numbers. It is your service provider that will charge you - not us. So for example, if you made a 5 minute call to India from a BT phone, then next time you got your BT bill you would see a call to our 0844 number, a duration of 5 minutes and a charge of 25p and absolutely no charges by us. Simple!

That's it! Your call will be charged by your existing phone provider and appear on your next phone bill.

6) Can I call from my Mobile phone?
We recommend the Just Dial Card service for International calls from UK Mobile phones.

When you call from a mobile, remember to only press the call or send button after dialing the access number but not again after dialing the destination number.

Click here to find your Country Number NOW

Call rates stated are for calls made from BT unless otherwise stated. Some mobile phone providers will charge different rates and we advise customers to please call your mobile phone service provider and verify the rate they will charge before using this service.